Operations Manager

About Us

Hytech is a global management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We empower our clients with comprehensive consulting solutions and robust middle- and back-office support, enabling streamlined operations and forward-thinking strategies.

With a team of over 2,000 professionals, Hytech serves a diverse portfolio of clients, including the world’s second-largest CFD trading platform and several leading cryptocurrency exchanges. Our global presence spans across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, and more.

Responsibilities

• Oversee the day-to-day operations of the offline clubhouse and build and train a localized operations team to ensure service processes and standards are consistently executed.
• Elevate the overall premium experience and visual atmosphere of the venue, including spatial arrangement, service workflows, and detail quality, to cultivate a sophisticated aesthetic aligned with the brand identity.
• Plan and execute brand events (e.g., VIP salons, themed parties, brand collaborations) to boost customer loyalty and brand influence.
• Develop and maintain local high-end resources (e.g., suppliers, business partners, media, client communities) to drive growth in venue foot traffic and partnership opportunities.
• Monitor operational metrics, optimize costs and service quality, and meet store performance and customer satisfaction KPIs.

Qualifications

• Bachelor’s degree or above, preferably in Hospitality Management, Business Administration, Marketing, or related fields.
• Minimum 5 years of operations experience in high-end clubs, hotels, luxury brands, or premium service industries; experience building a team from 0 to 1 is a strong plus.
• Fluency in Thai; English proficiency required. Fluency in Mandarin is highly preferred.
• Extensive local Thai business networks, with a deep understanding of local culture and consumer habits.
• Strong aesthetic sense and ability to create immersive spatial atmospheres; detail-oriented, with the ability to elevate the venue’s sophistication through interior design, service processes, etc.
• Professional image and demeanor; excellent communication, leadership, and VIP client hospitality skills.
• Flexible working hours, including weekends and event days.

Benefits

• Competitive salary + performance bonus
• Support from a large-scale brand platform and an international team
• Premium work environment and comprehensive employee benefits

Additional Information

• Work arrangement: onsite; Employment type: full-time