Store Manager

About the Role

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Store Manager, you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client’s expectations.

Responsibilities

• Team Management and Development: Grow and develop your team through regular coaching and feedback; identify strengths and development opportunities and partner with relevant departments to create meaningful individual development plans; identify, recruit, and develop talent and secure succession plans; manage and inspire the team to drive the business and create innovative solutions; organize team and shop floor coverage to meet changing business needs; provide support and guidance to new joiners and ensure onboarding is completed; communicate company messages during briefings, training and one-to-one meetings.
• Client Experience: Lead from the front, role modelling client connection and coaching the team on the selling ceremony “in the moment”; manage customer flow through effective forward planning and reactive organisation to ensure correct level of service; build a client-centric mindset focused on exceeding expectations; develop the client database by optimising data quality and quantity; train and develop the team in after-sales knowledge.
• Business Development: Grow the store top-line sales by identifying opportunities and maximising potential; develop, define and implement relevant action plans aligned with company needs; focus on category development collaborating with relevant functions; build and grow a loyal client base utilising available tools; act as a brand promoter and represent the brand at local activities; connect with internal and external peers to create a collaborative network; monitor competitive landscape and market trends and share insights with stakeholders; monitor business performance, results and audits and develop actions as needed.
• Operations: Maintain a thorough understanding of policies, standards and procedures and ensure they are communicated and implemented; ensure flawless implementation and adoption of retail tools and assets for FOH and BOH client and user experience; maintain inventory and be accountable for inventory management and accuracy; ensure health & safety matters are adhered to, store facilities are maintained, grooming guidelines are respected, and effective collaboration between front and back of house teams; perform additional duties and management responsibilities as required.

Qualifications

• Proven experience within a similar environment leading diverse people to success.
• Effective communication and interpersonal skills, valuing and amplifying diversity; leads with empathy and curiosity.
• Strong and demonstrable commercial acumen.
• Ability to be agile, creative and commercial in solution development.
• Passionate and knowledgeable about the product and the industry with a client-centric mindset and a passion to exceed expectations.
• Committed team player able and willing to collaborate with various stakeholders.
• Deep interest in Fashion, Art, and Culture.
• Fluent in English.

About the Company

Created in Spain in 1846, LOEWE celebrates 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world.

At LOEWE, we value the uniqueness of our clients and our teams and are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities. Our aim is for everyone to feel valued, included, and empowered to contribute their best.