Head of Operations

About the Company

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a strategic Head of Operations, Thailand to join our SEA Operations team.

In this pivotal leadership role, you will have the opportunity to drive operational excellence, optimize supply chain methodologies, and safeguard client assets across our Thailand facilities. By fostering a culture of safety, quality, and continuous improvement, your expertise will help raise the standard of our service delivery while directly enabling Iron Mountain’s growth in the region.

What You’ll Do (Responsibilities)

• Drive Operational & Financial Excellence: Analyze and modernize operational methodologies to improve system efficiency, ensure cost-effectiveness, and achieve key KPI and cost-of-sales targets.
• Lead and Empower Teams: Direct, inspire, and develop the operations and facility management teams while maintaining clear, cross-departmental communication with transportation and customer service units.
• Oversee Safety, Risk & Compliance: Establish and enforce comprehensive occupational health, safety, risk mitigation, and security procedures in strict alignment with company policies and local regulations.
• Enhance Service Quality & Customer Value: Conduct regular client visits, oversee warehouse activities, and review contractor performance to ensure continuous productivity and alignment with ISO standards.
• Execute Strategic Change & Projects: Lead major transformation initiatives—including acquisitions, facility relocations, and real estate space optimization—to maximize resource allocation and deliver on key business goals.

What You’ll Bring (Skills & Qualifications)

• Minimum 7 years of experience in operations management, with at least 4 years in a management role within record management, logistics, or warehousing.
• Strong knowledge of safety, quality, risk management programs, and cost-containment strategies.
• Proven ability in strategic thinking, complex problem-solving, project management, and leading cross-functional teams through change.
• Bachelor's degree in Engineering, Logistics/Warehousing Management, Manufacturing, or equivalent practical experience.
• Excellent command of both spoken and written English.
• Experience with Record Management Software (such as O'Neil or SKP) is preferred.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.
• Generous paid time off and holiday allocation.
• Flexible work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Continuous learning, development, and career growth opportunities.

Ready to lead operational excellence and shape the future of data and asset management in Thailand? Apply today to join our team!