Key Account Manager

About the Company

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Strategic Account Management

• Develop and execute comprehensive account plans for assigned hospitals and healthcare institutions.
• Analyze account dynamics, patient pathways, treatment landscapes, and market opportunities.
• Identify growth opportunities and implement customized strategies to achieve sales objectives.
• Monitor account performance and adjust strategies based on changing market conditions.

Customer Engagement & Relationship Management

• Build and maintain strong relationships with key healthcare professionals, pharmacists, nurses, administrators, and decision-makers.
• Conduct effective scientific and business discussions with customers.
• Develop partnerships that enhance patient access and optimize treatment adoption.
• Maintain regular customer interactions and provide value-added solutions to stakeholders.

Business Development & Execution

• Achieve sales targets and key performance indicators within assigned territories.
• Identify and influence key treatment decision points that impact patient access.
• Execute promotional activities, educational programs, and account initiatives in accordance with compliance standards.
• Collaborate with cross-functional teams including Medical, Market Access, Marketing, and Patient Support Programs.

Market Intelligence

• Monitor competitor activities, market trends, treatment guidelines, and reimbursement changes.
• Gather customer insights and translate findings into actionable business strategies.
• Provide timely and accurate market feedback to internal stakeholders.

Compliance & Ethics

• Conduct all activities in accordance with company policies, industry regulations, and ethical standards.
• Ensure accurate reporting and documentation of customer interactions and business activities.

Required Qualifications

Education

• Bachelor's Degree in Pharmacy, Medical Technology, Nursing, Life Sciences, Pharmaceutical Sciences, or related healthcare field.

Experience

• Mandatory
  • Minimum 1 year of Oncology experience within the Siriraj Hospital territory.
  • Minimum 2-3 years of pharmaceutical sales experience.
  • Demonstrated experience managing key accounts in major tertiary-care or academic hospitals.
• Preferred
  • Experience in Oncology and/or Hematology therapeutic areas.
  • Experience working with multidisciplinary teams and complex hospital stakeholders.
  • Experience launching new products or driving patient access initiatives.
  • Experience with government and university hospitals.