Senior Specialist, Customer Service & Support Management

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential. Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

YOUR ROLE

Job Description

• Manage daily backlog, including order processing, backlog vs. MPR review, CnR processing, shipment monitoring, and RMA handling.
• Monitor customer demand forecasts and analyze accuracy in weekly reports.
• Eliminate backlog vs. MRP variance and EDD, PLD vs. RD gaps across assigned accounts. Work with divisions to adjust capacity to meet RD.
• Resolve logistics and customs issues with relevant teams.
• Achieve revenue plans by driving optimal backlog coverage, in close partnership with customers, sales teams, and champions.
• Develop an in-depth understanding of the customer’s procurement methods.
• Identify supply chain weaknesses for each customer and implement suitable solutions for each site/device.
• Monitor and enforce ST terms and conditions, including change order windows, forecast liability, and inventory control.

Skills and Experience

• Minimum 3 years of experience in customer service or order fulfillment.
• Excellent verbal and written English skills.
• Strong communication skills for interacting with internal and external partners.
• Experience with Microsoft Office, especially Excel and Power BI, is an advantage.
• Thorough, organized, and detail-oriented mindset.
• Problem-solving skills.
• Team player with a positive attitude.
• Proactive, responsible, and accountable.
• Self-motivated, independent, and able to work with minimal supervision.
• Strong sense of urgency, analytical thinking, and multitasking ability in a fast-paced environment.