Collections Executive

JOB SUMMARY

Reporting to the Assistant Manager, Financial Services, the Collections Executive will primarily perform collection functions and maintain the finance contracts and maintenance fee payments. They will resolve any financial disputes in a diplomatic and professional manner and is expected to perform other related receivable functions. While carrying out the job, they will ensure that all audit requirements are adhered to.

The Collection Executive is also required to perform administrative duties for the Collections Team and other regional sites if necessary. Duties include making frequent outbound collection calls, managing the team’s email account, cancellation paperwork, letters, payoff quotes, collections batching, month end reporting.

CORE WORK ACTIVITIES

• Contacting members for delinquent loan instalments as well as overdue maintenance fees (yearly).
• Maintain & oversee of the department’s mailbox to resolve member’s issues & problems.
• Prepare re-acquired & revocation summaries for management reviews & approvals.
• Preparation of the weekly, monthly reports for management reviews.
• Follow-up on actions with the month end ageing report.
• Assisting in the ad hoc assignments & projects from management from time to time.
• Undertake training for the team on the best practices for collections.
• Review & streamline processes to improve the efficiency & effectiveness of the department.

CANDIDATE PROFILE

EDUCATION AND EXPERIENCE

• High School Certificate.
• Minimum 1 year experience in consumer finance collections, call center or customer service related positions.
• Persuasion and negotiation skills are essential
• Demonstrates effective problem-solving skills
• Well-organised and has a keen eye for detail
• Highly service-oriented and is an effective team player
• Able to handle all matters in confidentiality
• Able to communicate in fluent English and one of Mandarin/Cantonese, Bahasa, Japanese or Thai
• Proficient in Microsoft product suite

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

CRITICAL COMPETENCIES

Analytical Skills

• Learning & procedure driven
• Ability to comprehend, analyze and present data.
• Identify issues and solutions to resolve them.

Interpersonal Skills

• Interpersonal Skills
• Teamwork
• Customer Service Orientation
• Confidentiality

Communications

• Communication (verbal/written) in English and one of Mandarin/Cantonese, Bahasa, Japanese or Thai
• Listening
• Telephone Etiquette Skills
• Applied Reading
• Ability to communicate to various levels of a complex organization.

Personal Attributes

• Positive Demeanor
• Dependability
• Integrity
• Adaptability/Flexibility
• Stress/Pressure Tolerance
• Mature and Professional Attitude
• Ability to work independently

Organization

• Multi-Tasking
• Time Management
• Detail Orientation
• Planning and Organizing

Computer Skills

• Computer and word processing skills,
• Proficient in Microsoft product suite