Concierge

Key Responsibilities:

• Manage the front desk and lobby area.
• Greet and assist all residents and visitors throughout the day, maintaining at all times the highest levels of helpfulness and friendliness.
• Monitor their needs and respond to service related emergencies as needed.
• Promote positive and proactive resident relations by working to make the living experience the highest quality.
• Work with the management team to achieve excellence in the delivery of services to residents and their visitors and identify opportunities to enhance the customer experience.
• Responsible for telephone line answering and service requests.
• Able to provide general information regarding the property and its surrounding to residents and visitors and assist with booking of services if required.
• Comply with all safety policies and procedures relating to performance of tasks and/or use of supplies.
• Perform other duties and ad hoc admin assignments.
• Act as eyes and ears in absence of Management staff.

Qualifications:

• Thai nationality (Male/Female) Bachelor’s degree in hospitality, events, general management, business administration or equivalent.
• 1+ years’ of concierge experience in hospitality (essential).
• Strong interpersonal, and communication skills.
• Good organizational skills, follow-up and follow through.
• Customer service-minded.
• Fluent in written and spoken English (essential).
• Proficiency of MS Word/Excel/PowerPoint/Outlook - not afraid of using new technologies.
• Required to work flexible hours including after hours or weekends.
• Well-organized with strong attention to details.
• Able to work under pressure, self-motivated and fast learner.
• Self-starter - able to identify work that needs to be done and does it without required instruction.