Field Service Engineer, Thailand

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Responsibilities

• Meets key performance measures, targets, and objectives to produce leading-edge Field Service Engineering solutions that enhance the organization’s competitive advantage and brand recognition.
• Ensure timely, effective installation, maintenance, repair, and support of DePuy Synthes equipment.
• Manages assigned Field Service Engineering tasks to support ongoing business growth and expansion.
• Ensures service performance (e.g. responsiveness, quality, cost efficiency, customer satisfaction)

Quality, Compliance & Risk Management

• Consistently applies protocols to ensure adherence to safety and regulatory compliance, company standards, operational requirements, and customer-specific business needs.
• Ensure full compliance with Quality Management System, local regulations, safety standards, and customer requirements.
• Support investigations, audits, inspections, and continuous improvement initiatives related to field service activities.

Operational Excellence & Continuous Improvement

• Drive improvements in field service processes, productivity, asset utilization, inventory, and cost management.
• Conduct regular reviews and updates of the maintenance procedures and systems to ensure the service quality and work standards consistently meet expectations and requirements
• Ensure renewal of all mandatory license and certificates in a timely manner

Stakeholder & Business Partnership

• Support key customer engagements and escalations reinforcing DePuy Synthes’ reputation for service excellence and technical expertise

Job Requirements

• Bachelor’s degree in Engineering (Biomedical, Mechanical, Electrical, Electronics, or equivalent) required.
• 3+ years of experience in Field Service Engineering, Technical Service, or Operations within MedTech / Medical Devices.
• Proven experience in a service environment working with customers to resolve problems related to capital equipment including medical diagnostic equipment and surgical robotic equipment or related.
• Good understanding of medical device servicing, lifecycle management, and quality requirements.
• Strong stakeholder management and communication skills.