Claims Administrator

About the Company

For over 30 years, APRIL International has specialised in providing innovative international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses worldwide. With teams operating across Asia, Europe, and the Americas, we are committed to ensuring our members have access to the best care, no matter where they are.

As part of the APRIL Group, an insurance specialist with 3,000 staff members in 20 countries, we are dedicated to simplifying insurance and delivering exceptional customer experiences.

To sustain the company's growth and expand our services, we are currently looking for a Claims Administrator.

Essential Job Functions

• Deliver excellent customer service through high quality and efficient handling of policyholder’s claims
• Understand the clients' needs, eligibility, and coverage, and then provide qualified assistance services correspondingly
• Manage cases proactively by using our internal systems and communicating with all relevant departments
• Formulate, affect, interpret, or implement polices pertaining to strategic claim resolution
• Make prompt and timely decisions on policy cover and settlement costs
• Acquire information as necessary to perform accurate redress calculations
• Achieve set targets in line with required quality standards

Required Profile

• University degree in a medical discipline is a strong plus
• 2+ years of experience in medical/life insurance underwriting or claims processing
• Excellent command of the English language, another language, would also be an asset for the role.
• Able to analyze and interpret medical information, product features, research data, and synthesize information.
• Able to adapt and work well in a multi-cultural environment.
• Write clearly and informatively in varying writing styles to meet the needs of different situations.
• Flexible and multi-tasking
• Proficient in using computers, Microsoft Office, Internet, and E-mail