I2C DS Collection & Dispute Sr Analyst

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Description

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Sr Analyst, located in Bangkok, Thailand.

ITC Collections & Dispute Management Sr Analyst - is responsible for end-to-end ownership of customer collections and dispute management activities within the Invoice-to-Cash (I2C) process, supporting Johnson & Johnson Global Services Finance. This role supports high-risk, high-value customer portfolios and ensures timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.

Key Responsibilities

• Manage customer collections and open receivables through proactive follow-ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits
• Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.
• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high-value, or high-risk disputes.
• Manage non-disputed credit transactions and revenue reconciliation activities.
• Provide guidance and escalation support for complex customer and internal issues to expedite resolution.
• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.
• Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.
• Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams.
• Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue-related matters.
• Support management with ad-hoc analysis, reporting, and special projects as required.

Qualifications

Education

A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline. CPA, CMA, MBA and/or other financial certifications is preferred

Experience and Skills Required

• 2-4 years of relevant work experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders.
• Basic Negotiation skills
• Analytical and problem solver

Required Knowledge, Skills, and Abilities

• Fluent in English for communication, for both oral and written
• Technology proficiency in Microsoft Office and ERP
• Excellent communication skills, with the ability to collaborate with a variety of stakeholders.
• Teamwork spirit and can work under pressure

Preferred Knowledge, Skills and Abilities

• Knowledge of SAP systems
• Foreign language capability is a plus