Operation Director

KEY RESPONSIBILITIES

• Develop and execute operations strategies aligned with business objectives.
• Own sales performance, profitability, and P&L across all stores.
• Monitor business performance, identify opportunities, and implement improvement plans.
• Establish and track operational KPIs to drive sustainable growth.
• Ensure consistent operational standards across all corporate and franchise stores.
• Develop, improve, and maintain SOPs and operational processes.
• Lead store audits and continuous improvement initiatives to enhance quality and efficiency.
• Drive initiatives to increase sales and improve store productivity.
• Enhance customer experience through operational improvements and service excellence.
• Collaborate with Marketing, Product, and other cross-functional teams to execute campaigns and product launches successfully.
• Ensure franchise partners operate in compliance with BEARHOUSE standards.
• Provide operational support and performance improvement initiatives for franchise stores.
• Build strong partnerships to drive network growth and business success.
• Lead the Operations Training team to ensure consistent onboarding, training, and certification across all stores.
• Develop training programs that strengthen operational capability and leadership.
• Build a high-performing operations organization with a strong talent pipeline.
• Lead and develop Regional/Area Operations teams and the Operations Training team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Drive organizational readiness to support business expansion.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field (MBA is a plus).
• 10+ years of experience in Retail or Food & Beverage Operations, with at least 5 years in a senior leadership role.
• Proven experience managing multi-unit operations and large teams.
• Experience overseeing both corporate and franchise operations is highly preferred.
• Strong business acumen with proven ownership of sales, profitability, and P&L.
• Excellent leadership, analytical, communication, and stakeholder management skills.