Consulting - Manager, Business Transformation (Financial Services)

About the Role

The Manager will play a key role in strengthening business transformation delivery capabilities within the Financial Services (FS) sector, with a focus on banking and insurance. This role supports growing client demand by driving execution excellence, leading project teams and workstreams, enhancing cross-functional coordination, and enabling effective collaboration across direct client engagements and software/vendor partnership models.

Your key responsibilities

• Lead the structured execution of FS transformation initiatives by ensuring consistent delivery approaches, enhancing capabilities through standardized methodologies and tools, and managing timelines, deliverables, and quality outcomes.
• Lead project teams and multiple workstreams to ensure successful delivery of transformation initiatives across banking and insurance clients.
• Drive alignment across business, technology, data, and operations teams by facilitating collaboration across workstreams and stakeholders to ensure seamless, integrated delivery.
• Manage day-to-day client relationships, proactively identifying risks, issues, dependencies, and opportunities throughout project delivery.
• Collaborate with client stakeholders, software vendors, and ecosystem partners to support coordinated, multi-party delivery, ensuring alignment, effective communication, and resolution of implementation challenges.
• Assess and redesign end-to-end processes to drive efficiency, automation, and data-driven decision-making while aligning business, technology, and data strategies.
• Oversee program execution by managing risks, dependencies, stakeholder reporting, governance forums, and delivery standards across engagements.
• Oversee engagement economics, resource planning, team performance, and delivery quality across assigned engagements.
• Coach, mentor, and develop junior team members while fostering a high-performance, collaborative team environment.
• Contribute to building FS transformation capabilities by developing offerings, reusable assets, methodologies, client credentials, and supporting business development activities including proposals and client pursuits.
• Support business development activities by identifying client opportunities, contributing to account planning, and developing qualified pipeline within target FS accounts.

To qualify for the role, you must have

• MBA / Bachelor’s degree in business administration, finance, economics, engineering, information systems, or any related fields.
• Minimum 6–8 years of consulting or industry experience in supporting transformation, business process improvement, operating model, technology implementation, or Financial Services initiatives.
• Proven track record in leading and delivering large-scale strategy and transformation initiatives with strong banking and/or insurance domain expertise.
• Deep understanding of business operations, demonstrated through successful delivery of projects in areas such as strategy, operating model design, lean process improvement, customer experience, system implementation, and both Waterfall and Agile transformation methodologies.
• Demonstrated experience leading medium-to-large transformation programs and managing multi-disciplinary teams.
• Experience in vendor selection, ecosystem-led transformation, or technology-enabled business transformation is preferred.
• Strong ability to bridge business and technology stakeholders and drive decision-making across complex environments.
• Strong awareness of industry trends and emerging technologies, including the application of Artificial Intelligence (AI), automation, data analytics, and digital platforms in Financial Services to optimize processes and enhance customer experience.
• Strong strategic thinking and problem-solving skills.
• Outstanding communication and influencing ability, with a strong track record of presenting complex ideas to senior client stakeholders and driving decisions.
• Experience managing teams, workstreams, and complex engagements.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, on your way
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs