Senior Sales Manager

About the Role

Le Méridien Hotels & Resorts seeks a Senior Sales Manager to handle guest contacts, reservations, and sales-related office duties while promoting brand image and guest loyalty. The role involves direct guest interaction, reservation processing, upselling, and supporting Sales & Marketing administrative tasks.

Responsibilities

• Answer, record, and process guest calls, requests, questions, or concerns via phone, fax, or mail.
• Process reservation requests, changes, and cancellations; enter Marriott Rewards information into the reservation software and process reward redemptions.
• Use sales techniques to maximize revenue while maintaining guest loyalty, including upselling and offering complimentary items as appropriate.
• Contact appropriate departments (Sales, Data Administration, Accounting) to resolve guest issues.
• Perform general office duties to support Sales & Marketing (filing, emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model and monitor others' performance for quality and standards adherence.
• Welcome and acknowledge guests per company standards; anticipate and address guest service needs; maintain professionalism, confidentiality, and protect company assets.
• Read and visually verify information in various formats; move items weighing up to 10 pounds as needed; perform other reasonable duties as requested by supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Additional Information

• Schedule: Full Time, onsite.
• Location: Chiang Rai, Thailand.
• Position Type noted as Non-Management in the job data.
• Marriott International is an equal opportunity employer committed to non-discrimination and fostering an inclusive environment.