Customer Service Airfreight Export Operator

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. The Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support. Managing essential office tasks, coordinating logistics activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

About the Job

Duties and responsibilities

• Attending to customer enquiries and booking of shipments.
• Familiarize with Airline agents, Airline Operation and routing will be advantage.
• Arrangement of standard bookings with the airlines and co-loaders
• Preparation of Airway bill and all document for pre-alerts to all respective stations
• Create daily export movement report, checking of uplift details for export and also keep all customers informed of the acquired information.
• Follow up with loading team, customs broker, trucking to make sure shipment is arranged as plan.
• Keep monitoring and process for achievement of Airfreight KPI
• Work with a counterpart at destination and all relevant parties, to achieve company goal.
• Any other duties as assigned by the management.

About our Benefits

• A strong Team Spirit and a lot of fun together
• A safe, multi-cultural and inclusive environment
• Individual opportunities for growth and development
• Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!