Assistant Chief Concierge

About the Company

Marriott International / JW Marriott — luxury portfolio. Join the Bangkok Marriott Marquis Queen’s Park team to deliver exceptional guest service in a luxury hotel environment.

About the Role

Location: Bangkok Marriott Marquis Queen’s Park, Sukhumvit Soi 22, Bangkok, Thailand

Schedule: Full Time · Position Type: Non-Management

Responsibilities

• Process guest check-ins: verify identity and form of payment, assign room, activate/issue room key, enter Marriott Rewards information.
• Set up accurate guest accounts, ensure rates match market codes and document exceptions, secure payment prior to issuing room key, verify and adjust billing as needed.
• Process all payment types, vouchers, paid-outs and charges; complete cashier and closing reports; balance and drop receipts; count and secure bank at beginning and end of shift; obtain manual authorizations and follow accounting procedures.
• Compile and review daily reports, logs and contingency lists; notify Loss Prevention/Security of any guest reports of theft.
• Provide directions and property information, accommodate guest requests, contact appropriate staff and follow up to ensure requests are met; assist individuals with disabilities.
• Answer telephones with appropriate etiquette; prepare and review written documents accurately; enter and locate information using computers/POS systems.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process; support team objectives and respond to employee concerns.
• Follow company policies and procedures, report accidents/injuries/unsafe conditions, complete safety training, maintain professional appearance, confidentiality and protect company assets.
• Perform other reasonable job duties as requested by supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: At least 1 year of related experience.
• Supervisory experience: At least 1 year of supervisory experience.
• License/Certification: None required.
• Physical requirements: Stand, sit or walk for extended periods; move/lift/carry/push/pull/place objects weighing up to 10 pounds without assistance.

Additional Information

• Marriott is an equal opportunity employer and welcomes applicants from diverse backgrounds.