Cafe Manager

About the Company

Store Location: Bangkok Emquartier
Be part of the Golden Family! Golden Goose is looking for a passionate and customer-focused Café Store Manager. The Store Manager will organize daily operations and motivate staffs to provide excellent customer service as well as to help increase profitability and boost customer engagement.

Responsibilities

• Lead, train and coach the Store Team in all aspects of delivering the luxury coffee experience and client teling to every guest, all of the time.
• Take overall responsibility for delivering brand standards at all times by ensuring that the store is opened/closed & operated in line with all standards, policies & procedures.
• Deal with and resolve customer complaints in line with company policy/procedures.
• Perform all tasks as defined in the Barista and Supervisor’s Job Descriptions.
• Ensure the equipment including coffer machines, lights, washing machines, tables and chairs are in good condition and ensure all cafe areas are clean and tidy.
• Nurture friendly relationships with customers to increase loyalty and boost our reputation; advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
• Manage day-to-day operations of the café and ensure that all company policies and procedures are in place to maintain cash & stock security and that transactions involving stock &/or cash are done in a secure manner.
• Implement promotions and in-store events to boost sales and recruit new customers; ensure marketing updates and new POS are implemented & maintained effectively.
• Coordinate with vendors and order consumable supplies (takeaway cups, bags, napkin, etc.).
• Maintain updated records of daily, weekly and monthly revenues and expenses.
• Communicate key information to the store team via Team Meetings and Shift Briefings; recruit, train, coach, schedule, hire and onboard staff and Baristas; train employees on drinks preparation, service flow and proper use of coffee equipment.

Qualifications

• Minimum of 3 years work experience as a Cafe Manager.
• Hands-on experience with professional coffee machines.
• Data sensitive, strong data analysis skills.
• Availability to work within opening hours (including weekends and holidays).
• Excellent communication skills with the ability to manage and motivate a team.
• Customer service attitude.

Additional Information

Fostering uniqueness, in Golden Goose human capital is a true asset and Diversity & Inclusion have always been essential to our culture. Golden Goose is an inclusive employer enabling everyone to better express their authentic self, regardless of gender, sexual orientation, ethnicity, disability, or age. We are committed to creating a Diverse & Inclusive environment and enabling everyone to better express their authentic self.