Cluster Director of Revenue

Company Description

Avista Hideaway Phuket Patong – M Gallery Collection

Discover a sanctuary of serenity with forest and sea views at this boutique Accor luxury resort in Phuket. Nestled among lush hills above Patong Beach, Avista Hideaway Phuket Patong – MGallery Collection is designed for couples and families seeking serenity in nature.

Resort Overview

Style: The resort offers Pool Villas and Pool Access Rooms among 150 Thai-inspired accommodations cascading through landscaped gardens.
Location: 39/9 Muen Ngern Road, Patong District, Amphur Kathu, 83150 Phuket, Thailand
Rooms: 150 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.

Amenities & Highlights

• Experience one of the best Phuket hotels featuring three pools, each with a swim-up bar,
• A spa with outdoor cabanas,
• Complimentary wellness activities, rooftop mini-golf, games room, kids club, a 24-hour gym
• A complimentary shuttle bus to Patong Beach, just a five-minute drive.

Job Description

Key Responsibilities

• Pricing & Strategy Optimization: Continuously analyze channel distribution models and consumer booking trends to optimize hotel and corporate pricing strategies (such as BAR levels and stay restrictions) in alignment with market demand.
• Revenue & Demand Forecasting: Complete accurate room and revenue forecasts to project unconstrained demand, maintaining detailed historical and future data within demand analysis strategies.
• Competitive Set Analysis: Track and analyze competitor pricing and yield strategies to effectively predict and respond to market changes.
• Booking Pace & Distribution Management: Monitor transient, group, and tour booking paces to set pricing and availability controls across all distribution channels.
• Strategic Planning & Revenue Meetings: Chair and prepare materials for weekly Revenue Management meetings while playing an active role in strategic planning, marketing plans, and budgeting.
• Team Management & Development: Lead the recruitment, training, performance evaluations, and ongoing professional development of team members to ensure high standards of service and operational readiness.

Qualifications

• Experience: Proven experience in hotel revenue management, reservations, or a similar analytical commercial role within the hospitality industry.
• Analytical Skills: Strong proficiency in data analysis, demand forecasting, and interpreting market trends and competitive intelligence data.
• Technical Proficiency: Familiarity with hotel property management systems (PMS), central reservation systems (CRS), and revenue management systems (RMS).
• Leadership & Communication: Demonstrated ability to lead, mentor, and develop a high-performing team, with excellent cross-functional communication and presentation skills.
• Education: Bachelor’s degree in Hospitality Management, Business Administration, Economics, Finance, or a related field.

Additional Information

• Supervise daily reception, check-in, check-out, and guest service workflows.
• Resolve guest concerns quickly, professionally, and with care.
• Train, coach, and schedule front office team members.
• Monitor room inventory, occupancy, and yield management to help drive revenue.
• Act as the shift leader or hotel representative when the manager is away.
• Coordinate with housekeeping and maintenance to ensure clean and ready rooms.