T&T Senior Consultant / Manager - Deloitte Digital (Digital Transformation Strategy) - TH

Work you’ll do:

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

The primary role of a Senior Consultant / Manager is to lead and deliver digital strategy and transformation engagements across areas such as Marketing, Commerce, Sales, Service, and Customer Experience (CX). This role requires a balance of strategic thinking, business consulting, and technology understanding to help clients define and execute digital transformation initiatives.

More specifically, they:

• Lead workstreams and client engagements across digital strategy and transformation programs
• Work closely with senior stakeholders to identify business challenges, opportunities, and transformation priorities
• Conduct qualitative and quantitative analysis to develop actionable business and technology recommendations
• Translate complex business requirements into digital, customer, and technology-driven solutions
• Support the design of future-state operating models, customer journeys, and digital capabilities across Marketing, Commerce, Sales, Service, and CX functions
• Facilitate workshops, stakeholder interviews, and collaborative working sessions with client teams
• Develop client-ready presentations, strategic recommendations, business cases, and implementation roadmaps
• Manage project delivery activities including planning, coordination, risk management, and quality assurance
• Mentor junior team members and contribute to capability development within the practice
• Stay informed on emerging digital, customer experience, CRM, and platform trends, and apply them to client contexts
• Build trusted client relationships and contribute to business development and proposal activities where appropriate.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements:

• Minimum 5 years of experience in management consulting, digital consulting, transformation, or related advisory roles
• Experience delivering digital strategy and transformation initiatives across one or more of the following domains: Marketing, Commerce, Sales, Service, or Customer Experience (CX)
• Strong understanding of the intersection between business strategy and technology-enabled transformation
• Ability to assess and define digital operating models, customer journeys, business processes, and capability roadmaps
• Experience working with enterprise digital platforms, CRM, commerce, marketing automation, customer engagement, or service technologies is advantageous
• Strong analytical and problem-solving skills, with the ability to synthesize insights from complex qualitative and quantitative data
• Excellent communication and stakeholder management skills, including the ability to engage senior business and technology leaders
• Ability to structure and present information in a clear, insightful, and executive-ready manner
• Demonstrated ability to lead workstreams or small teams in fast-paced and ambiguous environments
• Strong interpersonal and collaboration skills, with the ability to build trusted relationships with colleagues and clients
• Intellectual curiosity, adaptability, and a proactive mindset toward solving complex business problems
• Bachelor’s degree in Business, Economics, Technology, Engineering, or a related discipline. An MBA from a globally recognized institution will be highly advantageous.