Life Claims, Analyst

About the Role

Life Claims

• Assess CI claims , ensuring completeness and accuracy of documentation
• Coordinate with internal teams, medical providers, claimants, and agents to obtain and verify required information.
• Investigate complex cases and make settlement decisions or escalate to supervisors or medical consultants as appropriate.
• Monitor and control turnaround time to ensure timely processing and compliance.
• Maintain service quality and support team efficiency, reporting directly to the CI Team Leader.
• Communicate with claimants and agents regarding required documents and claim status updates.
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link https://www.aia.co.th/th/about-aia/privacy/candidate

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA.