Customer Care Manager FOOD

About the Company

We are a leading global provider of processing and packaging technology. We develop and produce intelligent total solutions for the pharmaceutical and food industries in over 15 countries. Together with you and more than 5,800 colleagues, we want to turn our ideas and visions into intelligent and sustainable machines and services that make life easier for people all over the world. Originating from Germany, we draw on 160 years of experience with a global presence of more than 30 locations.

Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Admin) are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia/New Zealand.

Responsibilities

• Lead, motivate, develop Customer Care Specialist team and are responsible for target setting and team performance improvement and evaluation
• Co-operate with service sales managers, field service engineers and manufacturing sites on quote and delivery
• Handle spare part process, Modernization order and FS offer process
• Interface for customers for spare part inquiries
• Follow up open quotes, inquiries and payment
• Process customer inquiries, quotes, and orders from entry to the dispatch of the delivery in SAP
• Coverage of all spare part processes with customers including returns, repairs, credit, and debit notes
• Support the parts identification with technical teams
• Work with the purchasing team and factory to determine prices and delivery time
• Handle customer complaints to ensure that concerns are resolved to the customer's satisfaction
• Monitor the status and control schedule internally and externally to meet timeline
• Maintain correct master data and document and leverage important customer information across departments

Qualifications

• Minimum of 3-5 years' experience in customer service (spare parts sales) in a regional role and in managing team
• Good experience with ERP systems (SAP is preferred) and MS Office
• Very good English, both spoken and written. Knowledge of other languages is an advantage
• Excellent in Thai communication
• Detail-oriented and excellent problem-solving skills
• Strong customer orientation
• Strong communication skills and able to handle multiple tasks using organizational skills
• Proven ability to work independently on your own initiatives as well as in a team environment
• Good team player with ability to support colleagues