Gaming Support - T2 Ticket CS (Thai Language)

About the Company

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

About the Role

Our client is a global gaming, media, and toy brand company. If you are a primary Thai speaker, a gamer, follow pop culture, highly skilled in customer support, and looking for a remote gig, this is for you! Agents will provide Tier 2, ticket-only support for multiple games and services. This is a Tier 2 role with a strong emphasis on technical issue resolution and fast, professional communication with the client via Slack.

Responsibilities

• Provide Tier 2, ticket-only support for multiple games and services.
• Attend client meetings.
• Document bugs in issue-tracking software.
• Perform in-game testing.
• Conduct support exclusively through Zendesk.
• Communicate professionally with the client via Slack.

Commitment

• 30 hours weekly
• Schedule: 24/7
• Holidays and weekends as needed
• Orientation/Start Date: August 2026

What to Expect and What We’re Looking For

• White-glove customer support that is thorough and demonstrates exceptional attention to detail.
• Ability to closely review and accurately interpret all customer-provided information.
• Strong expectation to stay current with frequently changing information.
• Fast-paced environment requiring initiative, independent research skills, and strong problem-solving ability.
• Exceptional attention to grammar, punctuation, and spelling.

Qualifications

• Thai primary speaker.
• Fluent English proficiency.
• T2 CS experience preferred.
• Zendesk and Slack experience are a bonus!

Workspace Requirements

• A dedicated laptop or desktop computer running at least Windows 11 or macOS Sequoia/Tahoe.
• Wired Internet connection.
• 8 GB RAM minimum (16 GB recommended).
• 40 MBPS download speed.
• Willing to install ModSquad’s security software and 2FA app.
• Access to a webcam or smartphone.
• Dual monitors strongly recommended for peak productivity.
• A quiet, secure, dedicated workspace.