Supervisor

About Greenpark

Greenpark's continued success is built upon the quality of the assets we deliver. Our clients trust us because we deliver top quality work efficiently, to budget and on time, with a positive attitude and the tenacity it takes to make great work happen. Great content is the common goal that fuels us all.

Our ambition is to be engaged across every aspect of our clients' business where we have the expertise and skills to such an extent that we become indispensable to them. This role description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.

Why This Role Exists

The Supervisor enables smooth, high-quality execution by orchestrating intake, safeguarding scope, and ensuring complete, well-structured briefs before work begins. The role balances team workload across disciplines, educates requestors to submit high-quality briefs from the start, and maintains accurate reporting in Jira to provide visibility, predictability, and continuous improvement across multicultural stakeholders.

Responsibilities

Intake and brief quality

• Drive clear, professional communication with cross-functional requestors and internal execution teams; set expectations and close feedback loops
• Serve as the primary intake contact for day-to-day requests across marketing, digital, and other functions (e.g., medical, diagnostics)
• Validate scope, clarify requirements, consolidate assets/approvals, and ensure high-quality briefs prior to assignment
• Educate requestors on brief standards and promote consistent ways of working

Traffic and workload balancing

• Prioritize and route work to execution teams, balancing capacity and complexity
• Assign activities, monitor progress, remove minor blockers, and coordinate handoffs to maintain flow and SLAs

Reporting and governance

• Promote complete, accurate Jira records to support operational visibility and decision-making
• Use JIRA as main tool for visibility, coordination and follow-up; prepare concise status updates as needed

Continuous improvement

• Identify reuse opportunities, template gaps, and process optimizations; reinforce standards across teams and markets
• Prepare for adoption of GenAI capabilities to enhance intake validation, brief quality, and reporting

Limited execution (exceptional cases)

• Perform simple tasks when explicitly required (e.g., PDF migrations, basic translations) without detracting from core coordination responsibilities

Requirements

• Bachelor's degree in Business Administration, Marketing, Computer Science, or Design (or equivalent practical experience)
• Entry-level to 5+ years of experience in digital operations, marketing coordination, project coordination, or related roles
• Business-level English reading and writing proficiency
• Intermediate proficiency with Veeva and Microsoft Office

Skills

• Attention to detail: Ensures complete briefs, accurate Jira data, and clean handoffs
• Digital proficiency: Comfortable with Jira, Planner, and common digital content workflows; fast learner for Adobe/GenAI/Copilot
• Stakeholder management: Clear, diplomatic communicator; educates and understands requestors and aligns expectations
• Collaboration: Works closely with multidisciplinary teams in a multicultural environment; promotes consistent standards