Assistant Manager, Venue - The Silk Road

About the Company

The Luxury Collection Hotels & Resorts, part of Marriott International, offers a portfolio of unique luxury hotels and resorts worldwide. Each property provides authentic experiences tied to its destination’s culture and heritage.

About the Role

Ensure staff work together as a team to deliver optimum service and meet guest needs. Complete opening and closing duties, maintain cleanliness, monitor dining rooms for seating, service and safety, and report incidents or maintenance needs to management.

Responsibilities

• Complete opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing doors.
• Maintain cleanliness of work areas throughout the day; practice clean-as-you-go procedures.
• Monitor dining rooms for seating availability, service quality, guest safety and well-being.
• Complete and submit work orders for maintenance repairs; contact relevant department for urgent repairs.
• Report employee, guest, and vendor incidents/accidents to management and Loss Prevention at the time of occurrence and document pertinent information.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model.
• Follow company safety and security policies and procedures; report accidents, injuries and unsafe conditions; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, assist guests with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally; develop and maintain positive working relationships and support the team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Perform visual inspections of tools, equipment or machines to identify defects.
• Physical duties: stand, sit or walk for extended periods; move/lift/carry/push/pull/place objects up to 50 pounds without assistance; grasp, turn and manipulate objects; move through narrow/confined or elevated spaces; move up and down stairs and ramps; reach overhead and below the knees; bend, twist, pull and stoop.
• Perform other reasonable job duties as requested by supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience: At least 1 year of related work experience.
• Supervisory experience: No supervisory experience required.
• License/Certification: None required.

Additional Information

• Location: The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, Thailand.
• Schedule: Full time, onsite.
• Marriott is an equal opportunity employer committed to non-discrimination and fostering an inclusive environment.