Villa host

Key Responsibilities

• Deliver outstanding guest service by anticipating needs, handling inquiries, and resolving concerns promptly and professionally.
• Provide accurate information about hotel facilities, services, local attractions, and island experiences.
• Coordinate and oversee daily Island Discovery operations to ensure a smooth and memorable guest experience.
• Build positive relationships with guests and colleagues while maintaining the highest standards of professionalism and integrity.
• Collaborate with all departments to ensure efficient service delivery and guest satisfaction.
• Ensure compliance with hotel policies, service standards, and operational procedures.
• Represent the hotel positively at all times and contribute to continuous improvement of the guest experience.

Key Competencies

• Excellent guest service and communication skills.
• Strong problem-solving and decision-making abilities.
• Teamwork and collaboration.
• Well-organized with effective time management.
• Positive attitude, adaptability, and attention to detail.
• High level of integrity, professionalism, and confidentiality.
• Ability to work independently while consistently delivering exceptional guest experiences.