Vacation Consultant (Taiwanese-English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

About the Role

As a Vacation Consultant (VC) at Anantara Vacation Club (AVC), your primary responsibility is conducting Club Presentations for guests. AVC will provide comprehensive training on Club Points Ownership, legal guidelines, compliance rules, and presentation policies.

Responsibilities

• Achieve required targets in a professional and honest manner.
• Deliver Club Presentations consistently and accurately; prepare for daily appointments; keep presentation materials current.
• Participate punctually in presentations and trainings and continuously develop presentation skills through self-assessment, practice, and feedback.
• Discover guests' needs through strategic questions to customise presentations and explain features, advantages, and benefits of Club Points Ownership.
• Recommend appropriate Club Points Ownership tiers and explain financing options, servicing, maintenance, repairs, construction, and appraisals.
• Treat all guests with respect regardless of purchase decision and represent the company ethically and professionally.
• Support marketing strategies, follow 'New Owner' quality assurance and follow-up procedures, set and review performance goals, and assist in mentoring other VCs as requested.
• Maintain awareness of current events and AVC destinations to foster relationship building; perform other duties as assigned, including possible business travel.

Key Performance Indicators

• Achieve targets established in defined goals.
• Attain high internal and external guest satisfaction and conduct professional presentations.
• Maintain standards of grooming, hygiene, dress code, punctuality, and teamwork.

Qualifications

• Positive and enthusiastic attitude; excellent verbal and non-verbal communication and listening skills.
• Ability to work independently and as a team player; ability to multi-task; problem-solving and negotiating abilities.
• Willingness to work weekends or holidays if required.
• Minimum one year experience in vacation ownership or timeshare sectors and/or two years experience in direct sales.
• Tertiary or university education desirable but not essential.