Market Performance Specialist

About the Market Performance Specialist role...

At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers across the APAC region.

As a Market Performance Specialist, you'll work closely with our customers across APAC, helping them maximise the value of SiteMinder's products and identify opportunities to improve their performance and revenue. This is a highly customer-facing, voice-led role, with regular outbound phone and video conversations with customers.

What you’ll do…

• Be a trusted advisor to our customers across APAC, helping them achieve their goals and maximise their revenue
• Proactively engage with customers through outbound phone calls and video calls to understand their needs, provide guidance and drive product adoption
• Quickly develop rapport and build strong relationships with customers from diverse backgrounds and markets
• Develop deep product knowledge and confidently demonstrate how to optimise SiteMinder's products based on each customer's needs
• Identify opportunities to help customers expand their use of SiteMinder products and improve their performance
• Meet KPIs related to revenue expansion, customer adoption and customer engagement
• Manage your pipeline and customer interactions in line with SLAs and KPIs
• Use email as a supporting communication channel to follow up with customers and maintain engagement

What you have…

• Genuine passion for sales, customer success and delivering great customer experiences
• Fluent written and verbal English and Thai, with the ability to communicate confidently and naturally with customers in both languages
• Additional fluency in Mandarin, Vietnamese or Bahasa Indonesia would be a bonus
• Excellent communication and relationship-building skills, with the ability to quickly establish rapport over the phone and video
• Experience working in a customer-facing role, ideally within the hotel industry, SaaS, customer success, account management or sales
• Strong commercial awareness and an interest in helping customers improve their business performance and revenue
• Enjoy working in a fast-paced, results-oriented environment and thrive on exceeding expectations
• Strong organisation and time-management skills, with the ability to manage multiple customer interactions and priorities

Our Perks & Benefits…

• Equity packages for you to be a part of the SiteMinder journey
• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement