CS Operations, Specialist

About the Role

Job Profile Summary Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints

Job Description

• Provide product and service information to customers and to agents and business partners as appropriate
• Identify upselling opportunities to maintain and increase income streams from customer relationships
• Recommend and implement programmes to support customer needs
• Resolve customer claims and complaints
• Develop initiatives to proactively inform and educate customers
• Coordinate customer survey with marketing team and develop improvement plans in response to customer survey
• May develop and deliver functional / technical training in customer service related areas
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment