Technical Support Partner

The opportunity

As a Technical Support Partner for Lab-IT, you are responsible for carrying out field service functions for Roche Diagnostics Digital Products. Your primary duties include digital product troubleshooting, installation, commissioning, and performing preventive maintenance procedures. Reporting to the Technical Support Lead for Lab-IT, you will respond promptly to all service calls and handle various after-sales service issues to ensure customer satisfaction and optimal instrument performance. The ideal candidate is a detail-oriented, proactive, service-minded with strong communication skills and ability to collaborate effectively across functions.

You will be responsible for

• Perform digital product installation, commissioning, and troubleshooting for all Roche Diagnostics digital Products.
• Respond promptly and effectively to all service calls from customers.
• Conduct preventive maintenance according to the established schedule to ensure instrument & digital product reliability.
• Manage and resolve other issues related to digital solution after-sales service to maintain high levels of customer support.

Who you are

Experience and Competencies:

• Strong in analytical and troubleshooting skills.
• Able to drive and travel in upcountry areas and be flexible to work outside of normal working hours.
• Independent, a team player, flexible, and solution-driven with an agile mindset.
• Good command of spoken and written English.
• Good communication skills.
• Demonstrates a desire to influence your own development and pursue interests across functions.

Industry Experience:

• Bachelors or Masters in IT or related fields.
• Minimum of 1 year of work experience as a IT Specialist in the healthcare business is preferred.