Assistant Lounge Manager (สนามบินสุวรรณภูมิ)

About the Company

Working at Plaza Premium Lounge Bangkok

About the Role

The Assistant Lounge Manager supports the Lounge Manager in overseeing daily operations, ensuring service excellence, operational efficiency, and compliance with airport and company standards. This role supervises lounge staff, coordinates F&B and service operations, and ensures an exceptional guest experience in a high-volume airport environment.

Responsibilities

• Assist in managing daily lounge operations, ensuring smooth and efficient service; monitor lounge cleanliness, guest amenities, and overall presentation; support guest relations by addressing feedback and resolving complaints promptly; ensure all SOPs and service standards are maintained across the lounge.
• Supervise, coach, and motivate lounge staff including supervisors, baristas, bartenders, and service attendants; assist in staff scheduling, shift allocation, and attendance monitoring; conduct on-the-job training and support staff development initiatives; support disciplinary processes as needed under the Lounge Manager's guidance.
• Ensure adherence to airport security, health, and safety regulations; monitor hygiene and sanitation standards in all lounge areas; assist in preparing for audits, inspections, and regulatory compliance checks.
• Support the management of F&B operations, inventory, and stock control; assist in cost control and ensure efficient usage of resources; coordinate with kitchen, bar, and service teams to maintain operational standards.
• Prepare daily and weekly operational reports for the Lounge Manager; assist in coordinating with HR, housekeeping, F&B, and finance teams; support the implementation of operational initiatives and process improvements.