Cloud Solution Architect

Overview

In the Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA) - Cloud & AI Apps reporting to the Cloud Solution Architect Manager you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments.

In this role you will:

• Adapt business models, plans, and solutions to insights
• Act as the voice of the customers (VOC)/partners across communities to add and prioritize
• Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner
• Demonstrate and prove solutions capability and value
• Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints
• Lead customer/partner projects that implement technical architecture
• Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal
• Adapt methodology and apply governance to minimize business and technical risks
• Generate new ideas for changes and improvements
• Develop and expand existing impactful relationships with stakeholders
• Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately
• Identify Microsoft's strengths over competitive solutions to convince customers of solution
• Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape
• Participate in external architect community events and share learnings with the internal team
• Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue

The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

The ideal candidate will have experience in customer-facing roles and success in leading in-depth technical Application development architecture discussions with senior customer executives, Architects, IT Management, and Developers to drive value to our customers and is open to travel to customer site as needed by business.

• Understanding Customer/Partner Technical Environment (Insights about Customer/Partner and Industry): Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes. Adapt business models, plans, and solutions to insights
• Understanding Customer/Partner Technical Environment (Internal Advocacy): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).
• Architecture Design and Deployment (Architecture Proposals): Receive and synthesize data about customer/partner business and technical requirements, address them with technical architecture(s), demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer/partner
• Architecture Design and Deployment (Requirements and Constraints): Apply broad technical knowledge across various architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Help to shape and enhance customers' requirements
• Application Development, Architecture Design and Deployment (Resolving Blockers): Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party
• Trusted Advisor (Challenger Mindset): Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately
• Trusted Advisor (Competitor Insights/ Differentiated Value Proposition): Understand the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution
• Customer Usage: Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drive efforts to ensure that the customer's environment and applications are well-architected
• Customer Satisfaction – Deliver positive Customer Satisfaction and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes

Qualifications

• Bachelor’s degree in computer science, Engineering, Business, or related field AND 10+ years technical leadership experience in relevant area of business OR equivalent experience
• 5+ years of experience in object-oriented programming skills, cloud application architecture and microservices development for public clouds
• 5+ years of experience in capturing application requirements, design review meetings, development, designing and deploying software using automated processes and troubleshooting and resolving software defects over Pure Cloud and/or Hybrid environments
• 5+ years of experience working with Agile/Scrum, CI/CD or DevOp