Trust & Safety Associate - Mandarin Chinese

About the Role

Accenture's Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by improving the quality and safety of online content while gaining hands-on job experience. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns and may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Accenture provides support and resources for the health and well-being of people in this community, including a well-being support program designed for Trust & Safety roles.

Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualifications

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension and communication in English and Chinese Mandarin
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail and comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours, including weekends and holidays
• Previous business process outsourcing, customer service, or content moderation experience is a plus

About the Company

Accenture is a global professional services company that helps businesses, governments and other organizations build their digital core, optimize operations, accelerate revenue growth and enhance services. The company combines technology, cloud, data and AI expertise with industry experience and global delivery capability.

Equal Employment Opportunity Statement: All employment decisions shall be made without regard to protected characteristics and Accenture supports diversity and inclusion across its global workforce.