Customer Care Specialist

Job Summary:

Principal Duties and Responsibilities

Understanding the Business

• Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers
• Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies
• Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services

Working Well with Others

• Works closely with Sales team to supports and promotes continued growth of new business.
• Works closely with customers to provide customer care on inquires, quote and services with an assigned area.
• Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts

Delivering Results

• Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
• Prepares quotes for clients, using applicable questionnaires & worksheets
• Sends proposals to clients & conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable
• Maintains input of new/existing client information into Centra
• Assists and supports SAMs in their annual goals to increase bookings
• Regularly follows up on open quotations and sales opportunities
• Researches customer accounts, identifies opportunities for growth & generating leads and demand

Concern for Safety

• Understands why HSE is important to self and the organization
• Knows the potential hazards and necessary safeguards in own work area(s)
• Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions
• Demonstrates safe behavior and adherence to procedures
• Completes all assigned training events

Preferred Education & Experience