Manager, Global Retirement Delivery & TR Administration Excellence

Job Description Summary:

This cross-functional role supports Global Retirement Delivery with a significant focus on Total Rewards Administration Excellence across the broader benefits portfolio. The role is responsible for accurate and compliant administration, delivery quality, governance, vendor performance and continuous improvement. The successful candidate will work closely with Total Rewards teams, Operating Units, Payroll, HR Technology, Procurement, HR, Employee Relations, Communications and external providers.

What You’ll Do for Us:

• Partner across Global Retirement Delivery and Total Rewards Administration to ensure consistent, accurate and timely benefits delivery.
• Support administration across the broader benefits portfolio, with primary responsibility and subject-matter focus on global retirement programs.
• Ensure benefits and retirement processes meet plan requirements, customer needs, applicable legislation and internal standards.
• Act as an escalation point for complex retirement delivery issues and support the resolution of broader benefits administration issues.
• Define and maintain practical service standards, procedures, controls and documentation that support consistent delivery across regions.
• Perform quality reviews, process assessments and testing to confirm that processes, system changes and controls operate as intended.
• Identify delivery risks and recurring issues, conduct root-cause analysis and coordinate corrective actions.
• Drive improvements that simplify processes, strengthen controls and enhance employee and stakeholder experience.
• Support retirement governance activities, audits, recurring processes, plan communications and implementation of program changes.
• Participate in provider governance, service reviews, contract renewals and information sessions.
• Maintain clear ownership and accountability across processes through governance and RACI frameworks.
• Provide data-driven insights and recommendations to Total Rewards and delivery leadership.

Qualifications & Requirements:

• Bachelor's degree or equivalent experience
• 5+ years of experience in Total Rewards, benefits or retirement operations, implementation, governance or service delivery.
• Strong knowledge of benefits administration, with solid knowledge of retirement plan principles and practices.
• Understanding of plan provisions, operational controls and relevant legal and regulatory requirements.
• Experience in quality assurance, testing, process improvement, vendor governance and service-performance management.
• Strong analytical, problem-solving, communication and stakeholder-management skills, with close attention to detail.
• Proficiency in Microsoft Excel and other data-analysis or reporting tools.
• Ability to work effectively across functions, regions and external providers in a fast-paced global environment.

What can help you be successful in the role?

• Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of his/her work.
• Performance Driven & Accountable: Has high-performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and at a fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Leadership Behavior

• Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
• Collaborate with the System, Customers and Key Stakeholders
• Develops Self and Others: Develop self and support others' development to achieve their full potential.
• Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business.

What We Can Do For You

• Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.
• International Experience: Become part of international projects and work along multicultural teams, through our global network.