Director of Sales & Marketing

About the Role

Le Méridien Chiang Rai Resort is hiring a Director of Sales & Marketing to lead the property's sales department for a property with bookings over 300 peak rooms and significant local catering revenue. Responsible for managing reactive and proactive sales efforts, providing day-to-day leadership to sales associates, implementing the brand’s service strategy and marketing initiatives, managing the marketing budget, and developing long-term customer relationships to achieve booking and revenue goals. Location: Le Meridien Chiang Rai Resort, Chiang Rai, Thailand. Schedule: Full Time. Position type: Management.

Responsibilities

• Develop and manage strategic account plans for key market demand generators.
• Manage the property's reactive and proactive sales activities to achieve booking and revenue targets.
• Determine and develop marketing communication activities in conjunction with Regional Marketing Communications and manage the property marketing budget for campaigns, promotions and collateral.
• Provide customer intelligence, review STAR and competitive reports, and research competitor sales strategies to inform sales strategy and grow RevPAR and market share.
• Participate in sales strategy meetings and sales calls to acquire and close business; serve as sales contact for General Manager, property leadership, Area Sales, Group Sales and customers.
• Serve as hotel authority on sales processes and contracts and as liaison with Revenue Management, Event Management, Regional Marketing Communications and other departments.
• Identify public relations opportunities, coordinate activities, and support crisis communications when required.
• Execute and support Marriott Customer Service Standards and Brand Standards; ensure seamless handover between sales and operations and monitor resolution of guest issues arising from the sales process.
• Perform other duties as assigned to meet business needs.

Qualifications

• Required: Either a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management or related major plus 4 years' experience in sales and marketing or related professional area; OR a 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management or related major plus 2 years' experience in sales and marketing or related professional area.
• Preferred: 4-year college degree, demonstrated supervisory/team management skills, lodging sales experience, and proven progressive career growth in the hotel industry.