Assistant Manager, Loss Prevention

About the Role

The Assistant Manager, Loss Prevention at The Athenee Hotel a Luxury Collection Hotel Bangkok is responsible for maintaining safety and security of guests, employees and property through patrols, monitoring systems, investigations and emergency response. This is a full-time onsite position.

Responsibilities

• Patrol all areas of the property; secure rooms; assist guests with room access.
• Monitor Closed Circuit Televisions and alarm systems; authorize, monitor and document access to secured areas; perform key control audits.
• Conduct emergency response drills, daily physical hazard/safety inspections, investigations and interviews; respond to accidents and emergencies, contact EMS or administer first aid/CPR as required.
• Defuse disturbances, escort unwelcome persons from the property, resolve safety hazard situations and ensure compliance with alcoholic beverage control laws.
• Gather information and complete incident reports; maintain confidentiality of reports/documents and release information only to authorized individuals.
• Assist management in training, motivating and coaching employees; act as role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Follow company policies and procedures; report accidents, injuries and unsafe work conditions; complete required safety training and certifications.
• Provide guest service consistent with company standards, answer telephones with appropriate etiquette, prepare and review written documents accurately, and develop positive working relationships to support team goals.
• Enter and locate work-related information using computers and/or point of sale systems; provide proper paperwork to employees as required.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None required at time of hire; complete safety training and certifications as assigned.

Additional Information

• Physical requirements: move at speeds required to respond to situations (run, walk, jog); stand, sit or walk for extended periods or entire shifts; move, lift, carry, push, pull and place objects up to 50 pounds without assistance and heavier items with assistance; grasp, turn and manipulate objects requiring fine motor skills; work in narrow, confined or elevated spaces and on sloping, uneven or slippery surfaces, stairs and service ramps; reach overhead and below the knees, bend, twist, pull and stoop.
• Position is full-time and onsite at The Athenee Hotel a Luxury Collection Hotel Bangkok.
• Marriott International is an equal opportunity employer committed to non-discrimination and valuing diverse backgrounds.

About the Company

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers authentic experiences that reflect each destination's cultural heritage and aims to deliver personalized, anticipatory hospitality.