Senior Customer Service Air Cargo

About the Company

cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 160 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain. Since January 2024, cargo-partner has been a member of the Nippon Express Group. We lead by example with integrity, focus on forward-thinking strategies and actions, and create impactful initiatives that drive sustainable growth and innovation.

"We find the way by taking it personally".

cargo-partner Thailand was established in 2008 and is one of the rapidly growing organizations in the country. Currently, the company employs around 100 employees in three locations: the Bangkok headquarters, the Bangkok airport office, and Laem Chabang office.

Benefits

We provide a suite of comprehensive benefits to our employees:

• Medical care insurance including dental coverage
• Provident fund
• Hybrid work arrangement (1 day/week)
• Mental health program
• Professional support – training & development
• Leave for vacation, medical, marriage, maternity, birthday, compassionate
• Retirement benefits

We recognize good performances through:

• Going the Extra Mile‘Awards
• Long service awards
• Employee referral programs
• Sales incentive bonus
• Operation incentive program
• Annual salary & bonus reviews

Job Description

• Process booking arrangement as per Sales team/Operations/Rate Center / Key Account’s request
• Handle Export shipment as per sales/customer and overseas agent instruction.
• Generate all relevant Export documents.(AWB, Manifest, Freight invoice etc.)
• Review profit & loss for each job and monitor Export team to close job on time.
• Co-ordinate with Airfreight team, Sales, Key Account and concerned party for Operational process.
• Contact carrier for rate checking and booking as requested by concerned party.
• Work closely with all parties concerned as support to the Sales team.
• Support Airfreight Operations or as assigned by Manager.

Qualification

• Bachelor's Degree in Logistics & Freight Forwarding or related field
• Experiences Freight Forwarding Company
• At least 3-5 years of experience in Airfreight Export
• Strong Customer Service mind
• Sales-oriented with operational conscious
• Self-confident with positive attitude
• Strong Negotiation skills
• Dynamic, structured, flexible and ambitious
• Self-Motivating
• Good in English language