(Fluent English) L2 Technical Support Consultant (Remote)
ประกาศจากแหล่งภายนอกคุณสมัครได้โดยตรง — เราจะพาคุณไปยังหน้าสมัครงานของบริษัท ไม่ต้องสมัครสมาชิก ไม่มีคนกลาง ไม่ต้องล็อกอิน ThaiJobz
เกี่ยวกับตำแหน่ง
Deliver outstanding technical support via email, phone, and chat, taking ownership of technical issues and ensuring compliance with SLAs for a global tech company.
รายละเอียดงาน
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding technical support via emails, phone calls and chats;
- Take ownership of technical issues reported by customers and triage them as needed;
- Analyze and resolve customer inquiries containing technical issues or feedback;
- Follow procedures for proper escalation to relevant internal teams and key stakeholders;
- Maintain accurate records of failures, maintenance activities, and bugs;
- Contribute to and maintain the company’s support knowledge base and related documentation;
- Ensure compliance with the company’s Service Level Agreements (SLAs);
What you need to succeed in this role:
- Excellent English communication skills (C1 for both spoken and written);
- At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role;
- Hands-on experience with Windows and Linux operating systems;
- Tech-savvy with hands-on experience in hardware troubleshooting;
- Solid understanding of hardware and software interactions;
- Experience working with logs and performing data analysis;
- Strong troubleshooting and problem-solving abilities;
- Customer-oriented and responsible attitude;
- Excellent interpersonal skills;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);
Will be a great plus:
- Experience with UAV/UAS systems;
- Hands-on experience with network-related architecture and cloud-based systems;
- Experience with and understanding of firewalls and port configuration.
Benefits:
- Flexible schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
สวัสดิการที่ได้รับ
คุณสมบัติผู้สมัคร
- ประสบการณ์
- 1-2 ปี
- การศึกษา
- ไม่ระบุ