Sales Admin Lead - ECS(SEA)

Company Description

Stäubli is a multinational, value driven technological solutions provider. Stäubli’s activities are divided into four divisions; robots, textile, electrical connectors and fluid connectors. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability and performance – our strong basis for the trusted partnership with our customers worldwide.

Job Description

Function - Sales Admin Lead – ECS (SEA)

Job Function - Sales Support & Administration Operations Support
Cost Center - ECS GI & RE
Solid Line Manager - Head of Sales & Services – ECS (SEA)
Subordinates - All ECS Sales Admin as dotted line (co-planner)

Key Responsibilities

• Technical and disciplinary management of the Sales admin department
• First level support for escalation cases in day-to-day business
• Definition and assessment of annual goals for subordinates (Joint support with LDDs) thru regular exchange with LDDs in respective BU/SEA to update planning data.
• Proactively design improvements in the area of work organization, work processes and the division of tasks in the area of responsibility
• Review, control and enforce the higher-level decisions and regulations.
• Promotion and development of direct reports in professional and social matters
• Execution of communication in the context of organizational, process-related and content-related changes towards internal partners and subsidiaries as well as implementation of training courses
• Work closely together with HoSS to build up and develop the new Operating model as preliminary defined
• Operational tasks in the area of trouble-shooting :
• Handling requests escalated by Sales Admin Team
• Regular processing & monitoring team & individual key performance
• Trouble-shooting at the level of individual orders
• Prioritize incoming customer orders when resources are scarce
• Effective coordination with in-house departments to improve availability at short notice
• Proactive communication of delivery difficulties or capabilities with the affected departments from the branches (and reps)
• Facilitate regular exchange with relevant Production units
• Role as SD/CS SAP Key users for regional
• Servicing a limited client portfolio by prompt customer order entry in SAP.
• Creation of order confirmation (price - quantity - delivery time) and responsible for the returns and complaints process.

Qualifications

• Commercial training with technical flair, further training in business administration
• Several years of successful experience in a similar position
• Experience in an international environment, preferably in the field of electrical connectors.
• Good MS Office skills: Word, advanced Excel, PowerPoint
• Advanced knowledge of SAP R3 ERP Module SD
• Good language skills in English, both written and spoken