Customer Excellence Representative

About The Chemours Company

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.

Chemours is seeking Customer Excellence Rep to join our growing Titanium Dioxide team. This position will be available at The Chemours (Thailand) Company Limited, Tower A, Unit 1502, 15th Floor, GPF Witthayu, 93/1 Witthayu Rd, Lumphini, Pathum Wan, Bangkok 10330, Thailand and report directly to Ivan Wang.

Working as an independent individual contributor and a supportive team player, the Customer Excellence Representative ensures our customers have smooth and reliable experience from order to delivery. You will serve as the friendly link connecting our clients, sales, finance, and warehouse teams—managing customer orders, handling standard shipping paperwork, and guiding the warehouse on minor delivery or quality questions. It is a simple, well-rounded role perfect for an organized problem-solver.

Responsibilities

• Order Coordination: Process and monitor customer orders, including local resale and regional shipments—to ensure accurate and timely delivery.
• Shipping Arrangements: Partner with internal/external teams to help secure vessel bookings and track ocean shipment schedules.
• Vendor Liaison: Act as the local point of contact for freight forwarders and courier services to keep delivery timelines on track.
• Documentation Support: Prepare, verify, and share necessary shipping, customs, and credit/debit paperwork accurately and punctually.
• Customer Care: Answer day-to-day customer inquiries and help resolve or escalate complaints using our standard business processes.
• Compliance Tracking: Keep order workflows properly aligned with our standard import/export guidelines and basic SOX data requirements.
• Finance Alignment: Work closely with the local finance team to follow up on delayed payments and assist in friendly payment reminders to customers.
• Sales Team Support: Provide the sales team with monthly data reports to help them with future demand planning and forecasting.
• Warehouse Quality Assistance: Review photos of damaged shipments sent over by the warehouse team and provide clear guidance on the next steps.
• Stocktake Collaboration: Support the warehouse team during their annual physical stock take to ensure system accuracy and help coordinate routine stock disposals with licensed local vendors.

Qualifications

• Bachelor’s Degree (preferably in Commerce or Science)
• Knowledge of SAP, Good Computer application skill
• Fluent in Thai, English & good communications skills (speaking and writing)
• Minimum 3 years of Domestic and International Sales Order Processing
• Import and Export Trading knowledge
• Warehouse management experience

Benefits

• Competitive Compensation
• Comprehensive Benefits Packages
• Employee Stock Purchase Program
• Tuition Reimbursement
• Commuter Benefits
• Learning and Development Opportunities
• Strong Inclusion and Diversity Initiatives
• Company-paid Volunteer Day