Lounge Ambassador (สนามบินสุวรรณภูมิ)

About the Role

Deliver the best guest experience to ensure our customers always feel special and valued all the time. Provide an excellent and consistent level of service to guests, establish and maintain good relationships with guests and internal parties, and promote a professional service culture within the Team.

Responsibilities

• Greet, receive and farewell guests at Entrance and Reception.
• Plan table placements and escort guests to their tables; familiarize with check in procedure, admission instruction and table arrangement.
• Take charge of the guest recognition program in the lounge and work with Guest Service Officers to ensure recognition of VIP / Repeat guests and record their preferences.
• Promote various services and facilities of the airport lounges to guests and furnish in-house information to promote sales.
• Deal with guest requests and complaints promptly and effectively; anticipate guests’ needs and exceed guests’ expectations.
• Be constantly aware of the flow of the lounge and assist service staff to set, clear and serve the tables whenever necessary.
• Carry out regular checks of all areas of the Lounge.
• Possess and convey effective communication with guests, kitchen and service teams; assist in supervising the guest service team to carry out daily operations to meet high quality service standards.
• Establish and review Standard Operation Procedures to upgrade the service level.
• Undertake other reasonable jobs assigned by Manager from time to time.