Duty Manager

About the Company

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Responsibilities

• Act as a hotel ambassador to maximize the experience and satisfaction of hotel guests.
• Coordinate all operations of the hotel and take care of guests and team members.
• Ensure team members are up to date with knowledge of hotel products and services, including room types, rates, facilities, food and beverage outlets, spa and health club.
• Monitor all arrivals, ensure guest requests are carried out smoothly, and manage reservations efficiently.
• Communicate and liaise with departments to resolve guest issues and maintain service standards.

Qualifications

• College degree in hotel management or related field.
• Previous experience in Front Office.
• Strong communication skills.
• Familiar with Front Office Systems.
• Fluent in English, both verbal and written.