Spa Receptionist

About the Company

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Responsibilities

• Answer all incoming phone calls in a professional and friendly manner.
• Answer guest questions regarding spa offerings, appointment availability, length and cost of treatments.
• Effectively suggest alternatives to guests if their first requests cannot be met.
• Schedule appointments to ensure staff availability or coordinate with other Spas to send staff for assistance.
• Politely confirm appointment time and cancellation policy with guests before ending phone conversations.
• Interact with guests, including dealing with guest complaints and conducting spa tours.
• Assist with spa promotions, journalist visits and photo shoots, and travel agent site inspections.
• Offer complementary 5-minute massages and present complimentary gifts after conducting spa tours.
• Assist in ongoing dialogues in English and Japanese regarding spa treatments and dialogues during treatments.
• Be well informed and educated in all aspects of spa facilities, policies and procedures.
• Supervise completion of daily checklists and delegate tasks to staff to ensure timely completion.
• Prepare weekly par stock requests and manage supplies.
• Assist in the preparation of reports.
• Adhere to company policies and procedures, including fire, hygiene, health and safety protocols.
• Report for duty punctually and wear the correct uniform with name badge at all times.
• Carry out other duties as assigned by the management team.
• Establish good relationships and rapport with guests and colleagues and ensure cleanliness and hygiene in work areas.

Qualifications

• Minimum 2 years' experience in the hospitality industry.
• Spa Therapist knowledge is an advantage.

Additional Information

Relocate to remote area