Service Engineer

About the Company

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Responsibilities

• Responsible for repair, maintenance, installation and training of machines
• Resolve high level technical machine and operational problems for customers by inspection and diagnosis of machine, spare parts identification and recommendations to customers
• Input detailed records of service and repair into company information systems, including technical problems, action taken, and spare part used to correct problems
• Report discrepancies, unresolved or recurrent problems to In-House Engineer and Service Manager
• Maintain communication with customers, In-House technician, spare part team and other departments in a professional manner and within the agreed timeline
• Escalate technical problems in a timely manner
• Stay up to date with new product introductions
• Interface with other departments or subsidiaries necessary to obtain answer to technical problems
• Other projects or tasks as assigned by the Service Manager