Vacation Consultant (Mandarin-English Speaking)

About the Company

Minor Vacation Club is a vacation ownership programme offering Points Owners flexible access to a diverse portfolio of holiday destinations and experiences worldwide. Through a points-based model, members can enjoy stays at Club Resorts in key leisure destinations, as well as access to thousands of affiliated resorts and hotels globally through partnerships with leading hospitality brands and timeshare exchanges. Beyond accommodation, Minor Vacation Club curates a wide range of lifestyle experiences — including dining, leisure, and family-friendly activities — designed to enrich every holiday. Operating under the Minor Vacations umbrella, the Club represents an evolved approach to vacation ownership, focused on greater choice, flexibility, and long-term value for its global community of Points Owners. If you are passionate about creating exceptional experiences and building lasting relationships, Minor Vacation Club is a team with real purpose and ambition.

Key Responsibilities

• Achieve the required targets, effectively and in a professional and honest manner.
• Deliver Club Presentations consistently and accurately, including:
• Be an active and punctual participant in all presentations and trainings,
• Keep presentations and any other materials current,
• Continue to develop and improve Club Presentation skills, through self-assessment, practice, and feedback provided by others.
• Prepare for daily appointments as necessary,
• Follow and adhere to AVC best practices when presenting to guests,
• Build rapport and establish trust with guests throughout the entire presentation process,
• Discover guests’ needs through strategic questions and discussions to customise the Club Presentation,
• Explain the features, advantages, and benefits of becoming a Club Points Owner,
• Suggest the appropriate Club Points Ownership Tier that would suit the guests’ specific vacation needs, currently and in the future, and
• Have a working understanding of financing options and all the details involved in Club Points Ownership to be able to answer questions clearly and concisely regarding Ownership, such as servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Treat all guests, whether they purchase or not, with the utmost respect and courtesy to ensure the highest levels of satisfaction.
• Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
• Support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD.
• Adhere to the ‘New Owner’ quality assurance and follow-up procedures as determined by your direct report.
• Respect and interact with your colleagues to maintain a ‘one team’ ethos.
• Demonstrate a full understanding of AVC’s culture and processes.
• Assist in the development and mentoring of other VCs as requested.
• Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Key Performance Indicators

• Achieve all required targets established as part of defined goals.
• Attain high internal and external guest satisfaction.
• Conduct professional presentations.
• Maintain high standards of grooming, personal hygiene, dress code, and punctuality.
• Perform as an active and engaged team member.

Qualifications

Required Skills and Attributes:

• Positive and enthusiastic attitude.
• Excellent verbal and non-verbal communication and listening skills.
• Ability to work independently, as well as being an active team player.
• Ability to multi-task.
• Problem-solving and negotiating abilities.
• Must be willing to work weekends or holidays if the need arises.

Education and/or Experience:

Minimum one year’s experience in vacation ownership or timeshare sectors and/or two years’ experience in direct sales. Tertiary or university is education desirable, though not essential.