Loyalty Key Account Executive

About the Company

Location: Ha Noi
Team: Jomo
Expired date: 30/04/2026

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam. UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

Responsibilities

• Manage Physical Gift revenue & performance and ensure achievement of revenue KPIs for physical gift sales across key loyalty partners and platforms; monitor weekly revenue performance to detect abnormalities.
• Control and handle failed or erroneous orders; coordinate with internal technical teams and partners to resolve system or technical issues.
• Receive, investigate, and resolve customer complaints related to orders, promotions, or system errors.
• Prepare internal revenue reports on a weekly, monthly, quarterly, semi-annual, and annual basis; prepare quarterly, semi-annual, and annual performance reports for selected top loyalty partners.
• Analyze performance metrics, identify growth opportunities, and build action plans and operational strategies based on performance evaluations.
• Develop semi-annual/annual promotion plans for PG Key Loyalty platforms; coordinate and implement promotional campaigns and set up monthly promotional programs ensuring accurate configurations and sufficient inventory.
• Monitor promotion performance, resolve operational issues during execution, and evaluate program effectiveness to provide insights and recommendations.
• Support monthly reconciliation with clients and loyalty partners; ensure data accuracy between internal systems and partner reports and follow up to resolve discrepancies.
• Conduct quarterly gift inventory reviews; analyze redemption data and loyalty user behavior to identify product trends and provide product demand insights to the Partnership team.
• Manage and monitor implementation progress of selected features, supporting tools, and technical improvements on key loyalty platforms to align business objectives, operational efficiency, and cost effectiveness.

Additional Information

• Application form fields: Full Name, Email Address, Phone Number, Resume upload, Security code. Applicants must agree to UrBox's Personal Data Processing Agreement before submitting.