Receptionist (AIA Capital Center)

What this job involves:

Serving on the front lines of customer service

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.

You will spend each day looking at how you can maintain and improve the front office.

Being at the heart of the business

Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. You will also take part in managing with expense control for pool driver, messenger, office supplies, mobile phone, office phone, conference rooms, catering, events, flower arrangement coordination, and others.

To apply you need to be:

A highly skilled professional

• Graduate in any discipline
• One to two years’ experience in front desk management or reception
• Proven experience with continuous improvement initiatives and client reporting
• Familiar with occupational safety requirements
• Strong computer literacy
• Ability to manage activities using different systems

A client service champ

• Strong customer service focus
• Unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands
• Outstanding multitasking talent

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.