Assistant Chief Concierge

About the Company

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts worldwide. The brand is dedicated to bespoke and anticipatory service, signature Butler Service, and a team of gracious hosts combining classic sophistication and modern sensibility.

About the Role

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Responsibilities

• Respond to guest requests and make arrangements or identify appropriate providers (transportation, reservations, dry cleaning, etc.).
• Follow up on special requests from guests with unique needs to ensure satisfaction.
• Provide guests with information about the property and surrounding area, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns; contact appropriate departments (e.g., Bell, Housekeeping) to resolve issues.
• Review shift logs/daily memo books and document pertinent information; ensure outstanding requests from previous day receive priority.
• Monitor inventory and order general office supplies; notify Loss Prevention/Security of any guest reports of theft.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete required safety training and certifications.
• Follow company policies and procedures; maintain professional uniform and appearance; maintain confidentiality and protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs and assist individuals with