Field Service Associate (Field Service Administration)

About the Role

Boeing Thailand is looking for a Field Service Associate to be based in the Bangkok Suvarnabhumi Airport office and be part of the Field Service organization.

Responsibilities

• Performs planning, coordination and organization of Boeing focal and field personnel based on an understanding of customer needs.
• Coordinates field operation assignment procedures, training and orientation to ensure on-site personnel meet customer needs.
• Provides guidance regarding local language, culture and customs to Boeing personnel.
• Maintains local Boeing base presence.
• Provides specialized on-the-job training to Customer regarding Boeing resources.
• Researches information to assist customers in resolving moderately complex operation issues.
• Assists management in negotiating cost, coordinating and organizing special events.
• Monitors and reports customer information to support marketing and sales.
• Processes payments and expense reports for Boeing travelers.
• Arranges travel reservations and coordination with Boeing Travel in supporting Boeing travelers.
• Manages office facility coordinating with Boeing International Enterprise Services.
• Manages customer contacts and detailed customer knowledge.
• Maintains office manuals and ensures procedures implementation.
• Works under general direction.

Qualifications

Basic Qualifications (Required):

• High business level English language (speaking, listening, writing, reading), including an ability to influence others and understand/explain topics of moderate to heavy complexity.
• High level cross-cultural awareness and management
• 4 or more years' related work experience

Preferred Qualifications:

• Applicable and appropriate educational/certification credentials from an accredited institution
• Basic understanding of database and Information Management systems.
• Experience with SAP/ORACLE/Salesforce systems.
• Experience working with a multinational company.
• Comfortable using Microsoft Office applications (i.e. Word, Excel, Access, PowerPoint, SharePoint).
• Good communication skills and customer service experience.
• Willing to learn and able to work with minimal supervision.
• Values integrity and encourages positive team dynamics.

Additional Information

• Candidates must have authorization to work in Thailand and the Company will not be sponsoring Employment Visas.
• Benefits and pay are determined in line with Thailand labor market practices. This is not an expat assignment.
• Relocation assistance is not a negotiable benefit for this position.