IT Officer

About the Role

• Provide technical support and troubleshooting for hardware, software, and network-related issues.

• Install, configure, and maintain operating systems, applications, and IT equipment (e.g., computers, printers, and mobile devices).

• Respond to user requests via phone, email, or ticketing systems and ensure timely issue resolution.

• Perform system updates, patches, and regular maintenance to enhance security and performance.

• Assist in setting up user accounts, managing access permissions, and ensuring data security.

• Support and troubleshoot network connectivity, including LAN, Wi-Fi, and VPN connections.

• Document technical issues, solutions, and best practices to improve support processes.

• Provide basic training and guidance to end-users on IT tools and best practices.

• Collaborate with other IT teams to escalate and resolve complex technical problems.

• Monitor IT systems and proactively address potential problems before they impact operations.