Senior Manager, Global Employee and Labor Relations (Bangkok-based, Relocation Provided)

About the Company

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About the Role

We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations. This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices. The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks. The role combines deep industrial relationships expertise, policy leadership, stakeholder influence, and data-driven decision making, and serves as a subject-matter authority on employment legislation and industrial relations strategy.

Responsibilities

• Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER matters, guiding managers in adhering to company policies, local laws, and regulations; establish governance standards, operating guidelines and decision frameworks; translate employment legislation, case law and regulatory changes into clear institutional policies and guidance.
• Enhance Manager Effectiveness: Lead the design, review and implementation of the organization-wide employee & labor relations and HR policy framework; evaluate systemic issues in manager capability and practices and escalate appropriately to business leaders.
• Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums; analyze union and management proposals and support collective bargaining strategies through data, benchmarking and scenario analysis.
• Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes.
• Lead Investigations and Employee Relations Processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner; identify trends and insights to inform procedural improvements.
• Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions and training enhancements.
• Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences.
• Regulatory & Dispute Management: Liaise with Legal to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities.

Qualifications

• Deep understanding of employee relations, labor relations and workplace dispute management.
• Strong working knowledge of employment legislation, regulations and industrial relations practices.
• Ability to interpret legislation and apply it practically within complex organizational environments.
• Advanced stakeholder management and influencing capability across senior leaders, unions and regulators.
• Strong negotiation, mediation and conflict-resolution skills.
• Ability to balance organizational risk with empathy and sound judgement.
• Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience.
• A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues.
• Extensive knowledge of employment laws and regulations in the relevant region.

Additional Information

• Location: Bangkok-based. Relocation provided.
• Work arrangement: Onsite.
• Employment type: Full-time.